This information page is provided to make it easy and simple to do business with us. Please don’t hesitate to contact us for additional information. Thank you!
PRIVACY: Your information whether public or private will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, or submit your personal information.
PRICING: All quotes are in USD. Quotes are valid for 30 days and may be extended to meet end-user purchase dates, except for when manufacturers change prices. Prices are subject to change without notice. Taxes are not included and freight is FOB origin. Any freight charges shown are estimates only, the final invoice will reflect final cost.
PURCHASES: All credit card purchases are subject to a convenience fee. Florida residents without a re-seller certificate are subject to state and local sales taxes. All sales are final beyond 30 days from receipt. Payment is required prior to delivery unless other terms are agreed upon. Manufacturer warranties are effective on the invoice date.
SHIPPING: Unless otherwise specified all orders will be shipped FedEx Ground. Additional shipping charges apply for alternative shipping upgrades. We do not ship to P.O. Boxes. Some equipment shipped from the manufacturer can only be delivered to addresses within the 48 contiguous states. Shipping charges do not include permits, customs fees, or taxes.
RECEIVING: We highly recommend immediately inspecting all boxes upon receipt. If the shipment is damaged or cartons are missing, have the driver document and sign-off on your observations. Be sure to keep a copy of the report, take pictures if necessary, and contact us as soon as possible. Most carriers do not accept a damage claim beyond 7 days. Please keep all cartons and equipment until the shipping company investigates the claim.
RETURNS: Some products such as recordable media, software and custom products are non-refundable or exchangeable. All non-defective returned products are subject to a restocking fee ranging between 10% – 50% depending on the manufacturer. Shipping costs for returns are non-refundable. Returns without an RMA number will not be processed.
SERVICE: We are available Monday-Friday from 9:00a-5:00p ET. We are closed on Saturday, Sunday and US holidays. Our focus is to provide our customers with the highest possible service standards. We work closely with the manufacturers and premier distribution channels we represent in efforts to expedite processes and keep you informed regarding repairs and exchanges. Please contact us for product specifics.
B-STOCK: Refers to stock that has been returned by customers within the 30-Day Money-Back Guarantee and can no longer be sold as “A-Stock”. While customers may find that these products show traces of use or scuffing, and may not come in their original packaging, these items can provide excellent value. B-Stock is offered on a first-come first-served basis:
- Offered at a special reduced price
- They are fully functional
- Come with a full factory warranty
- 30-Day Money-Back Guarantee
- and are always checked prior to shipment
WEBSITE: Our website provides product information currently in promotion. If you can’t find your item of choice on our website, please contact us and we’ll provide our most competitive rates and product information. We do not make any guarantees about information on this website. Prices, specifications and images may contain typographical o illustrative errors and are subject to change without notice.
GET AWESOME RATES AND BIG SAVINGS: Get the best price, always. While you may find some interesting offers in our website, please reach us by phone or email to tell us your needs:
- List prices are displayed on this web catalog
- Email us requesting a quote and we’ll provide our most competitive rates (Use the “Add to quote” feature) -or-
- Build your cart and submit for a discount coupon